What is the return policy?
If you have a problem with your order, please contact us within 14 days of delivery of your package via our returns and exchanges form .
We accept returns for an exchange as well as a full refund including merchandise and original shipping costs.
Return costs are your responsibility of the customer and the latter has a period of 14 days following receipt of his order to return it to us (date of the postmark serving as proof).
Before to return your items, please follow these conditions:
Products must not have been worn, damaged, soiled or washed and must be folded and packaged.
Items must be in their original packaging, with tags and sanitary protection intact.
We reserve the right to refuse returns that do not comply with these conditions. Therefore, we invite you to carefully check the items before returning.
What is the repayment period?
Upon receipt of the goods and after confirmation of the condition of the product(s), refunds for items are made within 10 working days!
I want to make an exchange
Before sending us your order, please contact us and tell us what you would like to exchange via our returns and exchanges form.
To exchange a product, please print and complete the exchange slip, include it in your package and return your order to the following address:
36 Place Dei Doufin, Le Paladien Business Center, Building B
Can I return a sale item?
All items marked as last sale or with a discount code greater than 15% cannot be returned for exchange or refund.
We understand that purchasing items last Selling can be tricky, so if you have any questions about sizing, fit, or fabric, please contact our customer service team and check out our guide to sizes before placing your order.
Which carrier should I choose to return my package?
You can choose the carrier of your choice. However, the package must arrive directly at our premises and not at a Relay Point, in which case your return unfortunately cannot be processed. In addition, we will not be able to accept your package if the carrier asks us for payment against delivery.
We advise you to keep proof of posting of the package provided by your carrier. In the absence of this, no refund can be made if there is a loss of the package.
What should I do if my item is defective?
We are committed to respecting maximum quality control at CAEVITA.
However, if you find an item not conforming (stain, tear, missing label, etc.) upon opening your package, we ask that you notify us as soon as possible by email to the following email address: firstname.lastname@example.org, attaching photos of the product and its defect, our team will get back to you as soon as possible.
In this case, we will bear the full cost of returning it.