How to order ?
To place an order, select the items you wish to buy, add them to your basket, then follow the payment link.
After confirming your order, you will receive a confirmation email. It happens that our confirmation emails end up in your spam, we invite you to check. If you still do not see an email, do not hesitate to contact our customer service.
How to modify your order?
Did you make a mistake ordering? You ordered twice, chose the wrong size, entered the wrong delivery address...
Contact us immediately!
If the shipment is not made, we will correct the error.
How to track your order?
Once your order has been placed, we will send you a confirmation email with your shipping information. You will receive in the latter a link to follow your order.
You can also follow his journey by logging into your Caevita account.
It happens that our confirmation emails end up in your spam, we invite you to check.
Shipping and Delivery
What shipping methods do you offer?
We offer home delivery with Colissimo in the European Union, Switzerland, the United States, Mexico, Brazil, Australia and Central America.
Your order leaves our warehouse within 48h hours, delivery times are 2 to 4 working days for France and Monaco, 2 to 8 working days for Switzerland and Belgium, 5 to 9 working days for America and 10 to 20 working days for French overseas departments and territories.
My package is taking longer than the estimated delivery time, what should I do?
Sometimes delays may occur which are beyond CAEVITA's control and for which we are not responsible. If you have a delayed package, please contact the carrier first with your tracking number, they will have the most up to date information.
My package is lost, what should I do?
We encourage you to contact the delivery carrier and provide them with your tracking number, they will have the most up-to-date information.
If you still need assistance contact our customer service.
Duties and Taxes
All our packages are sent from France, so there will be no customs fees for all countries that are part of the European Union.
As for other countries, customs fees and/or VAT may apply. Customs fees are due to the country of destination and are the responsibility of the customer.
CAEVITA is not responsible for customs fees or local taxes due to international shipping. Please familiarize yourself with your country's regulations, as payment of these duties may be required to complete your order.
If I refuse my package on arrival, what will be the procedure?
In the event that the package is unclaimed or is rejected/refused by the recipient for any reason, the carrier concerned will return this package to CAEVITA.
Therefore, a fee of €15 will be deducted from your refund to cover return costs due to your refusal. This is non-negotiable.
Returns and Exchanges
For any returns, please send us a message via the contact page before returning your order.
What is the return policy?
If you have a problem with your order, please contact us within 14 days of delivery of your package with your order number.
We accept returns for an exchange as well as for a full refund including the goods and the initial delivery costs.
Return costs are the responsibility of the customer and the latter has a period of 14 days following the reception of his order to return it to us (date of the postmark being taken).
Before returning your articles, please respect these conditions:
Products must not have been worn, damaged, soiled or washed and must be folded and packaged.
Items must be in their original packaging, with tags and hygienic protection intact. The small pouch offered must also be returned.
We reserve the right to refuse returns that do not comply with these conditions. Therefore, we invite you to carefully check the items before returning .
Puis-je retourner un article soldé ?
Tous les articles marqués comme dernière vente ou avec un code de réduction supérieur ou égal à 15 % ne peuvent pas être retournés pour un échange ni pour un remboursement.
Nous comprenons que l'achat d'articles en dernière vente peut être délicat, donc si vous avez des questions sur la taille, l'ajustement ou le tissu, veuillez contactez notre service client et consultez notre guide des tailles avant de passer votre commande.
How long does it take to get a refund?
Upon receipt of the goods and after confirmation of the condition of the product(s), refunds for items are made within 10 working days!
Which carrier to choose?
You can choose the carrier of your choice. However, the package must arrive directly at our premises and not at a Relay Point, in which case your return unfortunately cannot be processed. In addition, we will not be able to accept your package if the carrier asks us for payment against delivery.
We advise you to keep proof of posting of the package provided by your carrier. In the absence of this, no refund can be made if there is a loss of the package.
What should I do if my item is defective?
If you notice a lack of conformity on an item (stain, tear, absence of label, etc.) when opening your package, we ask that you notify us as soon as possible by email at address: firstname.lastname@example.org, with photos of the product and its defect, our team will get back to you as soon as possible!
In this case, we will take full cost of returning it at our expense.
Is my payment secure?
Our site does not keep any bank details about you. All payments are made via the SSL/TLS security protocol.
As soon as the payment is accepted, your Credit Card account is debited like any other purchase.
You receive an email telling you that the order has been placed. It happens that our emails end up in your spam, we invite you to check.
Can I pay in several installments?
It is possible to pay for your order in installments via Paypal at the time of payment. However, this offer is subject to conditions and is subject to acceptance by PayPal.
How is it possible to tan with your products?
Our fabric is made of a micro-perforated mesh composed of a special polyester and lycra yarn. The combination of yarn and mesh increases the passage of sunlight compared to conventional beachwear, minimizing the usual white tanning marks.
Our fabric is therefore a selective filter of UV rays that allows a more uniform tan in a healthy way, presenting a constant protection equivalent to a sun protection factor (SPF) between 10 and 30.
Is it necessary to wear sunscreen?
There is a tolerance between the exposed skin and the skin of the intimate areas. It is important to note that each skin tone responds and reacts differently to sun exposure and tanning.
As a result, we strongly recommend, in order to ensure an even tan, to
Sunlight tan-friendly products can penetrate Caevita swimwear by filtering out the sun's harmful rays to avoid redness and burning.
If you want the skin's level of sun protection
How can I get the best results?
For best results, we recommend applying a 30 sunscreen to skin directly exposed to the sun, thus evening out the level of sun protection all over the skin.
How fast does the skin tan under the fabric?
The intensity and duration of the tan depends on many factors, the main one being the level of melanin in the skin. We recommend using a sunscreen SPF 30+ on the body not covered by fabric. This way, the skin has more time to get used to the tan, especially in areas that have never been exposed to the sun.
Do you have tests that prove the effectiveness of your products?
Yes, our fabric has been scientifically developed and laboratory tested at the Hohenstein Institute in Germany and the TUV Institute in Turkey, proving the effectiveness of our products.